NATIONAL WARRANTY SUPPORT

• Telefix offers a complete range of service for all of your After Sales Service obligations.
• Outsourcing your warranty obligations enables you to focus on your  core business - driving volumes and market share.
• Levels of service quality and support are customised to your requirements.
• Cost efficiencies are gained as a result of benefiting from our existing infrastructure.
• Comprehensive national support can be delivered to your customer base, whether your volumes are very high, or very low.

SERVICE OPTIONS AVAILABLE

• Managed call centre. Spare parts
• warehousing and distribution.
• Telephone product support.
• Repair/exchange service.
• Service issue escalation.
• Claim validity management.
• Parts & Service Manual invoicing.
• Product testing & evaluation.
• Recall management.
• Serialised items register.
• Performance reporting & KPI analysis.
• DOA/factory seconds management & sales.
• Retail sales distribution channel.
• Marketing-retail & channel.

SERVICE LOCATIONS

• Telefix offers a "One-Stop-Shop" with 5 Telefix Service Centres across Australia, in centrally accessible metropolitan locations.
  

  Sydney	---->	Homebush West
  Melbourne	---->	South Melbourne
  Brisbane	---->	Coopers Plains
  Adelaide	---->	Hilton
  Perth	---->	Belmont

• In addition we also utilise over 200 service agents throughout Australia, ensuring full national coverage.
  
• Head Office, Administration & Parts Distribution Centre based at Homebush West, in Sydney.

CONTINUOUS IMPROVEMENT

• Constant internal evaluation of service KPI' and development of IT systems ensure that service capabilities exceed customers' expectations.